be999's Privacy Policy

1 Introduction & Scope

be999 ("we", "our", "platform") uses this privacy policy to make clear how we collect personal information from users of our services, the purposes for which we use it, how long we retain it, and how we keep it secure.

This policy applies to the be999 website, mobile platform, and all our digital services. By using our services, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

be999 believes that in the digital age, the privacy of personal information is a fundamental right. That is why we handle every user's data with the utmost care and never disclose it to unauthorized third parties under any circumstances.

2 What Information We Collect

be999 may collect the following types of information to operate its services:

2.1 Information Provided Directly

• Name, date of birth, and contact details provided at the time of account registration
• Documents and information provided for identity verification purposes
• Financial information required to process deposits and withdrawals
• Information exchanged when contacting customer support
• Voluntarily provided profile information and preference data

2.2 Automatically Collected Information

• Device IP address and browser type
• Operating system and device identification information
• Activity logs on the platform and session duration
• Browsing behavior collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

• Verified information from identity verification service providers
• Information provided by fraud prevention and risk management agencies where applicable
• Transaction verification information from payment processors

3 Purposes of Data Use

be999 uses collected information only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and securing user accounts
• Processing financial transactions such as deposits and withdrawals
• Providing gaming services and ensuring a personalized experience
• Providing customer support and resolving issues
• Technical development of the platform and improvement of service quality

3.2 Security and Legal Compliance

• Prevention of fraud, money laundering, and other financial crimes
• Compliance with applicable laws and regulations
• Account age verification and implementation of responsible gaming policies
• Dispute resolution and meeting legal requirements

3.3 Communication and Marketing

• Sending important notifications related to accounts
• Information about promotional offers and bonuses (with user consent)
• Notifying users about service updates and policy changes

4 Information Sharing & Disclosure

be999 does not sell users' personal information. However, information may be shared in the following limited circumstances:

4.1 Service Partners

be999 works with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners receive only the information necessary to perform specific functions on behalf of be999 and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

be999 may be required to disclose information pursuant to a court order, a legitimate request from a government authority, or applicable law. In such cases, only the minimum information necessary to meet the legal requirement will be provided.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be properly notified before any such change.

Outside of the circumstances described above, be999 does not disclose users' personal information to any third party.

5 Data Security Measures

be999 follows industry-leading standards to protect user information. Our security measures include:

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Advanced encryption technology is used to store sensitive information
• Access controls ensure that only authorized personnel can access data
• Regular security reviews and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are in place to detect and prevent unauthorized access
• Continuous monitoring is active to detect suspicious activity immediately
• Data backup and disaster recovery plans are implemented

However, data transmission over the internet is not entirely risk-free. Even with be999's best efforts, it is not possible to guarantee against all types of data breaches. If you notice any suspicious activity, please notify our support team immediately.

6 Cookies & Tracking Technologies

be999 uses cookies and similar technologies to improve service quality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for operating the core functions of the platform — the service does not work properly without them.
• Functionality Cookies: Help remember language preferences, login status, and personalized settings.
• Analytics Cookies: Collect information about platform usage to help improve the service.
• Security Cookies: Used to detect fraud and keep accounts secure.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the service. Continuing to use be999's services will be treated as consent to the cookie policy.

7 Data Retention Period

be999 retains user information only for as long as necessary. The following factors are considered when determining retention periods:

• All information is retained while the account is active
• Financial transaction records may be retained after account closure in accordance with legal requirements
• Certain information may be retained for an extended period for fraud prevention and security purposes
• Information will be deleted upon user request or in the absence of a legal obligation to retain it
• Anonymized data may be retained for an extended period for analytics and service improvement purposes

Contact our support team to find out the retention period for specific information.

8 User Rights

Every user of be999 has the following rights regarding their personal information:

8.1 Access and Portability

You may request a copy of the information stored about you at be999. We will generally fulfill this request within 30 business days.

8.2 Correction

If there is any error in your information, you may request a correction. Identity verification may be required to correct core account details.

8.3 Deletion Request

Where applicable, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or security reasons.

8.4 Objection to Processing

You may object at any time to the use of your information for marketing purposes. Use the unsubscribe link at the bottom of marketing communications, or contact the support team, to opt out.

8.5 Complaints

If you have any concern about this policy or the use of your information, please contact be999's support team first. We will always take your concerns seriously.

9 Protection of Minors' Data

be999's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is in place during the registration process. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. If you believe a minor is using be999, please let us know immediately.

10 Policy Changes

be999 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will change
• Users will be notified by email of significant changes
• Continued use of the service after changes constitutes acceptance of the new policy
• Users will be given reasonable notice before significant changes take effect

Reviewing this policy regularly is in your interest. If you have questions about any changes, please contact our support team.

11 International Data Transfers

be999 may use servers and service partners located in various countries to provide its services. As a result, your information may be transferred to and stored outside of Bangladesh.

For such transfers, be999 ensures that:

• The relevant service partner maintains appropriate standards of data protection
• Contractual safeguards remain in effect
• User information is not sent to any unknown or unreliable party
• Data protection standards are consistent with be999's policies

12 Contact & Support

For any questions or concerns about this privacy policy, the use of your information, or your rights, please contact be999's support team.